Good11Bet's Privacy Policy — Your data is our responsibility

Welcome to Good11Bet. This Privacy Policy explains how Good11Bet handles your personal information. We believe your data belongs to you — we are simply its trusted custodian.

Good11Bet is the trusted platform for millions of bettors across Bangladesh. To uphold that trust, we follow internationally recognized data protection standards. By using the Good11Bet website or mobile app, you agree to this Privacy Policy.

This Privacy Policy applies solely to the Good11Bet platform. Good11Bet is not responsible for any third-party sites or services.

Good11Bet only collects information that is necessary to provide its services. See the details below.

Automatically Collected Information

Certain information is collected automatically when you use the Good11Bet platform. This includes your device's operating system, browser type, the date and time you accessed Good11Bet, and which pages you visited. This data is used primarily to improve our service quality.

Good11Bet uses your information for the purposes listed below. Each use has a clear and specific reason behind it.

• Account Management: Your identity information is used for registration, login, and profile updates.
• Payment processing: Financial information is used to securely process deposits and withdrawals.
• Security verification: Technical data is analyzed to prevent fraud and protect account security.
• Customer Support: Relevant information is used to resolve your issues as quickly as possible.
• Promotions & bonuses: Used to send you relevant offers based on your betting preferences.
• Legal obligation: Data is retained as required by government or regulatory authorities.
• Service Improvement: User experience data is analyzed to help improve the Good11Bet platform.

Good11Bet never sells your data. However, in certain limited circumstances, information may be shared with specific third parties.

When Information May Be Shared

• Payment Processors: Financial information is shared as required to process transactions via Mobile Pay, Nagad, or bank transfer.
• Legal obligation: Good11Bet is legally required to disclose information when ordered by a court or requested as part of a government investigation.
• Security Partners: Limited information may be shared with fraud prevention agencies.
• Business Restructuring: In the event of a merger or acquisition, your information may be transferred to the new managing entity.

Good11Bet has implemented the highest technical and organizational measures to protect your data.

Technical Security

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Verification: Two-step verification is in place for account login.
• Firewall Protection: Good11Bet's servers are protected by robust firewalls.
• Regular audits: Independent security experts conduct regular audits of Good11Bet's systems.
• Data Backup: Your data is backed up on a regular basis to prevent any loss.

Organizational safeguards

• Good11Bet employees can only access data that is necessary for their specific role.
• All staff receive regular training on data protection.
• In the event of a data breach, affected members will be notified immediately.

Good11Bet uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent Good11Bet from functioning properly.

Good11Bet does not store your information indefinitely. Each type of data has a defined retention period.

• Account information: Retained for up to 5 years after account closure.
• Transaction Records: Retained for up to 7 years for legal compliance.
• Support conversations: Automatically deleted after 2 years.
• Cookie & Analytics Data: Retained for a maximum of 2 years.
• KYC Documents: May be retained for an extended period due to legal obligations.

Once the retention period expires, Good11Bet securely deletes or anonymizes your data.

As a Good11Bet member, you have several important rights regarding your personal information.

• Right of access: If you'd like to know what information Good11Bet holds about you, submit a request at any time. We'll respond within 30 business days.
• Right to Rectification: If any of your information is incorrect, you may request a correction. Good11Bet will address it as quickly as possible.
• Right to erasure: Under certain circumstances, you may request that your data be deleted. Some data may need to be retained to meet legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily restricted.
• Right to Object: You may object to marketing communications or to specific data processing activities.
• Data Portability: You may request a download of your data in a commonly used format.

To exercise any of your rights support@good11bet.biz to send us an email.

Good11Bet strictly prohibits access to its services for anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that a minor's data has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

Good11Bet may update this Privacy Policy from time to time. When changes are made, the following process will be followed.

• Members will be notified of significant changes via email or in-app notification in advance.
• Each version includes a "Last Updated" date.
• Continued use of Good11Bet after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions are archived and available upon request.

For any questions, concerns, or requests regarding this Privacy Policy, please contact Good11Bet's data protection team.

📧 Email: support@good11bet.biz

Good11Bet's support team is available 24/7, 365 days a year to answer all your questions. Responses are typically provided within 24 hours.

For more details, visit our Terms & Conditions and Responsible Play pages as well.